Google Wallet payment subscription service Fails

Your Google Storage plan didn’t automatically renew -The Google Storage Team sucks.

The other night I got a message from Google
saying that because of a credit card issue,
my storage had been ‘downgraded.’
The number of my emails appeared to have
dropped by 30,000.
This was most alarming.
I emailed Vint Cerf at Google and he got right on it.
He established that nothing was deleted.
Thanks again, Vint.
A kindly followup from Julio Alvarez at Google said:
>In this case, there was an error processing your Google Wallet payment instrument causing the subscription to cancel. This is a known issue affecting a very small number of users as we migrate to a newer subscription service.
>
>In any case, we provide 30 days of grace storage at the start of the subscription end date to give users time to escalate in the rare event an error happens.
Their initial, alarming message (below) said nothing about a grace period or correctiing the situation.
(In my alarm, I had read the wrong figure for the number
of remaining emails.)
Not fun.
Ted
———- Forwarded message ———-
From:  <no-reply@google.com>
Date: Mon, Jul 23, 2012 at 7:28 PM
Subject: Your Google Storage plan didn’t automatically renew
To:ted
Hi there,
Our records indicate that you’ve elected to renew your Google Paid
Storage subscription for an additional year. However, we were unable
to process the payment using the default credit card provided in your
Google Checkout account.
At this time, your quota has been downgraded to the Basic Plan. If you
would like to continue using paid storage, you can upgrade your
account at any time by visiting your account management page. If you
have any questions, please visit our help center.
-The Google Storage Team


Theodor Holm Nelson PhD
Designer-Generalist, The Internet Archive
Visiting Professor, University of Southampton
My recent books, POSSIPLEX and ‘Geeks Bearing Gifts’,
are available from Lulu.com and Amazon.
“Ted Nelson is an idealistic troublemaker
who coined the word ‘hypertext’ in the sixties,
and continues to fight for a completely different
computer world.”

6 thoughts on “Google Wallet payment subscription service Fails”

  1. I just received the same email from Google, stating my ”Your Google Storage plan didn’t automatically renew” however, all the Google Wallet information is correct. I’ve had a miserable time to trying to find out how to contact Google about this. I have 15GB worth of pictures in my Picasa account that I’d hate to lose. Any suggestions? Thanks in advance!

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