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George Pu @TheGeorgePu
Klarna replaced 700 customer service agents with AI.
Resolution time dropped from 11 minutes to 2.
Then quality collapsed on complex cases.
The CEO admitted cost became too dominant.
Customers wanted humans.
Klarna is now hiring people again.
55% of firms that replaced humans with AI regret it.
Two-thirds have already started rehiring.
Turns out the cheap version of the work isn’t the work.
Claude will take your job
Claude will write the email laying you off
Claude sends his regards.
How McKinsey Plans to Survive AI (and Reinvent Consulting)
https://youtu.be/hSpem_oGAf0
Good discussion. Interesting points around tighter compliance and being a profession vs. a business.
A Michigan town board and its planning commission both rejected the largest data center in the state. Now it’s being built anyway. In Saline Township, Michigan, a giant $16 billion OpenAI-Oracle data center was deeply unpopular, but that ultimately didn’t matter. After the commission and board voted down the data center, the developer sued and the town settled. Then, construction began.
FBI charges 30 people in global insider trading scheme that made tens of millions in illegal profits.
Rep. Nancy Mace @RepNancyMace
The results of my subpoena of Congress’s sexual harassment slush fund are in. Nine members. One thousand pages. All records prior to 2004 were destroyed – which tells you everything you need to know about how long this has been buried. We are reviewing every page. We will name all nine. We will release the full 1,000 pages – once we confirm that personally identifiable information of victims and witnesses has been properly redacted. Accountability is not a threat. It is a promise.
2007: Rodney Alexander ($15,000)
2009: Office of Carolyn McCarthy (2 cases resulting in 1 settlement) ($8,000)
2010: Eric Massa I ($85,000)
2010: Eric Massa II ($20,000)
2010: Eric Massa III ($10,000)
2010: John Conyers I ($50,000)
2014: Blake Farenthold ($84,000)
2014: John Conyers (Severance pay $27,111.75)
2017: Patrick Meehan (2 cases resulting in 1 settlement) (Severance pay $39,250)
Epstein’s Paris apartment was raided in 2019.
French investigators found a safe with €10,000 in cash, 48 diamonds, and a passport with a fake name.
No charges were filed in France.
HEALTH
Right now 70% of American farmers can’t fully fertilize their fields.
Unearthed reports reveal that RFK Jr. fired every full-time CDC cruise ship sanitation inspector ahead of the Hantavirus cruise ship outbreak.
Director-General of the WHO uses hantavirus as an example of why the U.S. should reconsider withdrawing from the WHO.
WHO has contacted 12 countries for possible hantavirus exposure.
South African health authorities said they have identified the Andes strain of hantavirus, which may be passed from person to person, in two passengers who were on the cruise ship that has an outbreak of the rare infection.
KIDS
A Kid With a Fake Mustache Tricked an Online Age-Verification Tool
To stop children from bypassing its age checks, Meta is revamping its age-verification tools with an AI system that analyzes images and videos for “visual cues,” such as height and bone structure.
Instructure Breach Exposes Schools’ Vendor Dependence
ShinyHunters’ attack on Instructure, which owns the widely used Canvas learning management system (LMS), carries big questions about the trust educational institutions put into their vendors.